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Frequently Asked Questions

Q. Why did I receive an email from MyLoveJar.com?

Someone create a love jar for you, and wanted you to see it! If you log into your account, you can go to My Love Jars, and then Jars Sent to Me.

Q. How can I delete a love jar?

Once a jar has been sent, you can no longer delete it. However, if you are still creating a jar for someone else, go to "My Love Jars" and choose "Jars I've Sent to Others". From there, you can select the trash can button at the bottom of the jar picture, and it will delete the jar. This means that the jar will not be sent to the person you had intended. If you received a jar that you would like to delete, go to "My Love Jars", and choose "Jars Sent to Me", then select the trash can button at the bottom of the jar picture, and it will delete the jar.

Q. I logged in, but still can't see my love jar.

Please ensure that when you sign up for an account, that you use the same email address as the one that you received your original love jar on. The email address proves that you are who you say you are, so it is needed for authentication.

Q. I went to "Jars I've Sent to Others" and I no longer see a jar I sent someone else.

This means that the receiving person chose to delete the jar.

Q. Does the person that I'm sending the jar to have to be a member of MyLoveJar.com already?

No. The person receiving the jar can sign up after they receive the email stating that they have a jar, or they can go to www.mylovejar.com and sign up any time!

Q. A background image that I saw on your site in the past is no longer available. Why?

Some background images are added to our site during holidays or special events (i.e., American Flags for July 4th, Christmas ornament backgrounds for Christmas, etc).

Q. Some jars don't show that they can be refilled, even after all notes have been read. Why is this?

When all notes have been read by the receiving person but you don't get the option to refill the jar, the reason is because the person who received the jar has chosen to delete it on their end.

Q. If I unsubscribe from the email listings, will I still get contacted by MyLoveJar.com?

If you unsubscribe, you will no longer receive reminders to read your messages. You will also no longer receive newsletters. However, you will always receive an email stating that someone has created you a new jar, just so that you don't miss out on reading your new notes! You will also always receive receipts from MyLoveJar.com, so that you have them for your records.

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